Data protection & right of withdrawal

The personal data required for the successful order process (name, address, e-mail, etc.) are used exclusively for the shipment of the ordered products.

At NO TIME will personal data of our customers be passed on to third parties.

All your personal data is particularly important to us and will always be treated confidentially!

The ordering process is carried out using secure SSL encryption to ensure the best possible data protection.

Likewise, e-mail addresses (keyword newsletter) are not passed on to third parties and are used exclusively for sending e-mails about new products or similar. However, this can be revised and terminated by the user at any time via the "unsubscribe newsletter" function. The e-mail addresses of these users will also be deleted if they are not customers of gardenshaman.eu.

Cookies

If you write a comment on our website, this can be a consent to save your name, e-mail address and website in cookies. This is a convenience feature so that you don't have to re-enter all this data when you write another comment. These cookies are stored for one year.

If you have an account and log in to this website, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie does not contain any personal data and will be discarded when you close your browser.

When you sign up, we will set up some cookies to store your login information and display options. Login cookies expire after two days and cookies for display options after one year. If you select "Stay logged in" when you log in, your login will be maintained for two weeks. When you log out of your account, the login cookies are deleted.

When you edit or publish an article, an additional cookie is stored in your browser. This cookie does not contain any personal data and only refers to the post ID of the article you have just edited. The cookie expires after one day.

We use cookies to provide our users and customers with the best support and service. You can delete these cookies on your computer, cell phone, etc. at any time. These cookies are also required to save products stored in the shopping cart (or wish list) in the store and to complete the order process.

By using our registration on gardenshamen.eu you agree to these requirements as well as our terms and conditions. Thank you for your understanding. We are happy to receive requests, suggestions and complaints at support@gardenshaman.eu. Many thanks 🙂

What we collect and store

We record while you visit our website:

• Viewed products: Here we show you products that you have recently viewed.
• Location, IP address and browser type: We use this for purposes such as estimating taxes and shipping costs
• Shipping address: We will ask you to provide this at checkout, for example, to determine shipping costs before you place an order and to be able to ship the order to you.

We also use cookies (see Cookies) to track the contents of your shopping cart while you visit our website.

When you shop with us, we will ask you to provide information such as your name, billing and shipping address, e-mail address and phone number, credit card/payment details, and optional account information such as username and password. We use this information for the following purposes:

• Sending information about your account and order
• Response to your requests, including refunds and complaints
• Processing of payment transactions and prevention of fraud
• Set up your account for our store
• Compliance with all legal obligations, for example tax calculation
• Improvement of our store offers
• Sending marketing messages if you wish to receive them (newsletter)

When you create an account with us, we store your name, address, e-mail address and telephone number. This information will be used to fill in the payment information for future orders.

We typically store information about you for as long as we need it for the purpose for which it was collected and used and are required to store it. For example, we store order information for 10 years for tax and billing purposes. This includes your name, your e-mail address and your billing and shipping address.

Comments or product reviews are also saved if you decide to leave them.

You can delete your account at any time under "My account" or, if this is not possible, by sending us an e-mail. All your personal data will be deleted. However, comments/posts/product reviews that have already been written will still be visible, i.e. online on our store page. If you would like to have these explicitly deleted, please contact us by e-mail!

Right of withdrawal

Unfortunately, it can sometimes happen that you are not satisfied with the products you have ordered and want to cancel your purchase.

In the case of the Purchase before plants/seeds Unfortunately, as we cannot guarantee germination of seeds, we cannot refund the amount paid in the event of non-germination. We will be happy to discuss a replacement in individual cases if you can send us the exact growing and germination conditions (including photos) by e-mail. We will gladly take care of your problem!

In the event that purchased plants show signs of damage or decay after a certain period of time, please contact us by e-mail with photos and a detailed description and we will try to assist you with expert advice and, if necessary, find a solution.

All other products with which you may not be satisfied can be returned within 2 weeks, provided the customer has not damaged them, destroyed the original packaging or used up the contents. The customer bears the shipping costs - we are happy to provide a replacement free of charge and also bear the shipping costs back to the customer!

Following the Revocation form for the precise description of the facts and the return shipment:

Please always contact us by e-mail or telephone and we will certainly find a solution to the problem together!

I/we (*) hereby revoke
the contract concluded by me/us (*) concerning
the purchase of the following goods (*)/the provision of the following service (*):

Ordered on (*)/received on (*):

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only for notification on paper):

Date: